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Spinago Casino Terms & Conditions
1. General terms and acceptance
These Terms & Conditions apply to the Spinago Casino website, its associated services and any games, features or promotional offers made available through the website. They are intended to provide a clear framework for using the service and to explain the responsibilities of both the player and the operator. Other terms may apply to a specific game, payment method, promotion or feature. Where additional terms are displayed, they form part of these Terms & Conditions.
You should review the current version of these terms each time you use the website. Spinago Casino may update, amend or replace the terms when reasonably necessary, including to reflect changes to the service, applicable requirements, technology or operating procedures. The updated version will apply from the date it is published, unless a different effective date is stated. Continuing to use the website after an update indicates acceptance of the revised terms.
Eligibility and lawful use
You must only use Spinago Casino if you are legally permitted to do so in the place where you are located. You are responsible for checking the gambling laws and other applicable rules in your state or territory before registering or playing. If online gambling is not permitted for you, you must not access or use the service. Access may be restricted where the service is unavailable or unsuitable.
You must meet the applicable minimum age requirement and provide accurate information during registration. Spinago Casino may request evidence of age, identity, residency, payment ownership or source of funds. If requested information is not supplied, cannot be verified or appears to be inaccurate, access to the account may be restricted while checks are completed.
- Use the website only for personal entertainment and not for business, resale or commercial purposes.
- Do not create or control more than one account unless expressly permitted.
- Do not use another person’s account, payment method, identity or credentials.
- Keep your login details confidential and notify the operator if you suspect unauthorised access.
- Do not use software, devices or methods intended to interfere with games, payments, security or website operation.
- Do not engage in fraud, money laundering, collusion, abusive conduct or any other unlawful activity.
2. Accounts, games and transactions
To use certain services, you may need to create an account. You must ensure that registration details remain complete, current and accurate. An account is personal to the registered player. You remain responsible for activity carried out through your account unless you have promptly reported unauthorised use and have taken reasonable steps to protect your credentials.
You should only deposit money that you can afford to lose and should consider your gambling activity before confirming a transaction. Available deposit methods, processing conditions and any applicable fees or restrictions will be shown on the website or during the transaction process. A payment must generally be made using a method belonging to you. Payments connected with a third party may be declined, returned or subject to verification.
Game outcomes are determined by the relevant game systems and, where applicable, random outcomes. You must check the rules, paytable, stake information and any game-specific conditions before placing a wager. A wager should not be treated as accepted until it is confirmed by the system. Where there is a technical interruption, a transaction or game round may be reviewed and handled in accordance with the applicable system records and game rules.
Withdrawals and verification
Withdrawal requests may be subject to account, identity, payment and responsible gambling checks. The available withdrawal options and any relevant conditions will be presented through the website. Processing may depend on the payment provider, the information supplied and the completion of required checks. Spinago Casino may return funds using an appropriate verified payment method where this is necessary for security or compliance reasons.
You must not attempt to use the service to deposit, withdraw or transfer funds for another person. Suspicious, disputed or irregular transactions may be delayed, declined or reviewed. Where required, action may be taken in accordance with applicable legal and regulatory obligations. You should retain your own records of deposits, wagers, withdrawals and account activity.
Bonuses and promotional offers
Promotions, bonuses, rewards and competitions are subject to their own terms. These may include eligibility rules, qualifying transactions, wagering requirements, expiry periods, game restrictions, maximum values or withdrawal conditions. The specific promotional terms shown at the time of participation will apply. You should read them before accepting an offer.
Spinago Casino may refuse, withdraw or amend a promotional offer where permitted by the relevant promotional terms, including where there has been an error, misuse, suspected fraud, multiple-account activity or a breach of these Terms & Conditions. Promotional balances may be removed if the offer has been used contrary to its stated rules.
3. Responsible gambling, privacy and security
Gambling should be treated as entertainment, not as a way to make money or resolve financial problems. Spinago Casino supports responsible gambling and provides tools or information that may help you manage your play. Depending on the service available to you, these may include account limits, activity information, time-out options, self-exclusion or access to support resources.
- Set a budget before you play and do not exceed it.
- Take regular breaks and avoid chasing losses.
- Do not gamble when you are distressed, tired, intoxicated or under financial pressure.
- Keep gambling separate from essential household spending.
- Use available limits or self-exclusion tools if gambling is becoming difficult to control.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
You may request restrictions on your account or stop using the service. Any self-exclusion or account closure request should be made through the available account or support channels. Restrictions may not apply immediately to every transaction or may be subject to processing requirements. You must not attempt to avoid a restriction by opening another account or using another person’s account.
Privacy and information security
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. Information may be collected to provide the service, verify identity and age, process payments, prevent fraud, maintain security, meet legal obligations and improve the website. Additional information about collection, use, storage and disclosure is available in the Privacy Policy.
You are responsible for using a secure device and connection, keeping passwords private and logging out when using a shared device. While reasonable security measures may be used, no website or electronic transmission can be guaranteed to be completely secure. You should notify Spinago Casino promptly if you believe your account or personal information has been compromised.
4. Suspension, liability and general provisions
Spinago Casino may suspend, limit, close or refuse access to an account where this is reasonably necessary, including where there is a suspected breach of these terms, inaccurate information, failed verification, unusual activity, payment concerns, technical issues or responsible gambling concerns. An account may also be closed where the service is no longer available to the player. Any funds will be handled in accordance with applicable requirements and the circumstances of the account.
You must not copy, modify, distribute, reverse engineer or misuse the website, its content, software, trademarks or other intellectual property unless permitted by law or authorised in writing. You may use the website only for its intended purpose. Website content may be changed, suspended or removed without notice where this is reasonably required.
The website is provided subject to availability. Interruptions may occur because of maintenance, telecommunications problems, device issues, payment provider outages or events outside reasonable control. Spinago Casino does not promise that the service will always be uninterrupted, error-free or available on every device. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian law.
You are responsible for reviewing your account and reporting any suspected error, unauthorised transaction or disputed game result as soon as reasonably possible. Claims may be reviewed using relevant account records, transaction information, game data and technical logs. If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
Questions and complaints
If you have a question, complaint or concern about the service, account activity, a transaction, a promotion or these Terms & Conditions, please use the support or contact options made available on the Spinago Casino website. Provide enough information to allow the matter to be reviewed, while avoiding sending unnecessary sensitive information. Complaints will be considered in accordance with the applicable internal process and legal requirements.
These Terms & Conditions should be read together with the Privacy Policy, Responsible Gambling information and any rules displayed for individual games or promotions. If you do not agree with these terms, you must stop using the website and should not place further wagers.