Up to $1,170 + 200 Free Spins
Spinago Casino Privacy Policy
Information we may collect
To provide online casino services safely and effectively, Spinago Casino may handle information that identifies or relates to a player. The information collected depends on how the website is used, which services are accessed and what is required to meet security and legal obligations. Players should provide information that is accurate, complete and kept up to date.
Account and contact details
When a player registers or updates an account, the site may collect details such as a name, date of birth, residential information, username, password, telephone details and email address. It may also record preferences, account settings, responsible gambling selections, communications and information provided when a player contacts customer support.
Identity and verification information
For identity, age, security and compliance checks, the site may request verification documents or other information needed to confirm a player’s identity and eligibility to use the services. This can include information shown on identity documents, proof of address, information about the source of funds where appropriate, and records of checks or reviews carried out by the site or its service providers.
Payment and transaction records
The site may process records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be handled by payment providers or other specialised service providers. Spinago Casino may receive transaction details needed to confirm payments, prevent misuse, resolve disputes and maintain accurate account records. Full payment credentials may not be stored directly by the casino where a payment provider processes them.
Technical, device and usage data
When players browse or use the website, technical information may be recorded. This can include an IP address, browser type, operating system, device details, language settings, approximate location, referring pages, pages viewed, session information and interaction data. The site may also record information about login activity, security events and the way services are used.
Some information is collected directly from players, while other information may be generated automatically or obtained from providers that help with identity verification, payment processing, fraud prevention, customer support, analytics or website operation. Those providers should only receive information needed for the service they provide.
How information is used
Personal information may be used for legitimate operational, security, support and compliance purposes. The main reasons for handling information include:
- Creating, maintaining and administering a player account.
- Providing casino services, processing account activity and displaying relevant account information.
- Processing deposits, withdrawals and other transactions, and investigating payment issues.
- Confirming identity and age and carrying out verification, risk assessment and anti-fraud checks.
- Detecting, preventing and investigating suspicious, unlawful, unauthorised or harmful activity.
- Meeting applicable legal, regulatory, tax, accounting and responsible gambling obligations.
- Responding to questions, complaints, requests and support enquiries.
- Improving website performance, security, functionality and player experience.
- Sending service messages about accounts, transactions, security, policy changes or other necessary matters.
- Sending marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.
Marketing communications are separate from essential service communications. Players can choose not to receive promotional messages by using an available unsubscribe option or by contacting Spinago Casino. Stopping marketing does not prevent the site from sending important information about an account, transactions, security or changes to the services.
Information may be combined from different parts of the website where this is reasonably necessary to provide services, protect accounts, assess risks, answer support requests or meet obligations. It will not be used for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.
Sharing information
Personal information may be shared with service providers that support website hosting, payment processing, identity verification, fraud prevention, customer support, technology, analytics, security or communications. Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected misuse, or to comply with a valid legal or official request.
Service providers are expected to handle information securely and only for appropriate purposes. Some providers may process information in another country. Where information is transferred or accessed internationally, reasonable steps should be taken to protect it and to handle it consistently with applicable privacy requirements.
Cookies, security and retention
Cookies and similar technologies
Spinago Casino may use cookies and similar technologies to keep the website working, remember preferences, support login and security functions, understand how the website is used and improve services. Some cookies may be placed by service providers that support analytics, payments, security or other website functions.
Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect website features, account access or the operation of some services. Browser controls may allow players to accept all cookies, reject some cookies or receive an alert before a cookie is stored.
Security
Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure communications and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should also use a strong password, keep login details private and sign out of shared devices.
Retention of information
Information is generally kept only for as long as it is needed for the purposes described in this policy, including account administration, dispute handling, security and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Closing an account does not necessarily remove every record immediately. Certain transaction, verification, security and communication records may need to remain available for legal, audit, fraud prevention or dispute-resolution purposes.
Privacy rights and requests
Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights can include requesting access to personal information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is available, and withdrawing consent to marketing communications.
To exercise a privacy right or ask a question about personal information, contact support@spinago-casino.best. A request should describe what is needed and include enough information to help locate the relevant account. For security, Spinago Casino may need to verify the identity of the person making the request before providing information or making changes.
- Access: ask for a copy or explanation of personal information held about you, subject to applicable limitations.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected.
- Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
- Marketing consent: withdraw consent to promotional communications or ask for marketing preferences to be changed.
A request to delete information or withdraw consent does not override information that must be retained, processing needed to provide an active service, security measures or other lawful requirements. If a request cannot be completed in full, the reason may be explained where permitted.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The current version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material change.
By continuing to use Spinago Casino after an updated policy is published, a player may be considered to have acknowledged the revised information, except where a separate form of consent or notice is required. Questions about this policy or personal information can be directed to support@spinago-casino.best.