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Responsible Gaming

Spinago Casino is committed to promoting a safe, balanced and informed approach to online gaming. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits before you play, understand the risks and only gamble with money you can afford to lose.
Spinago Casino holds a licence issued by the Tobique Gaming Commission (No. 0000002) and a licence issued by the Comoros AOFA (No. ALSI-202508056-FI2). Player funds are held in segregated accounts and the site operates with 256-bit SSL encryption.

Gamble responsibly

Gambling can be enjoyable when it is kept within reasonable limits. It can also become harmful if it starts to affect your finances, relationships, work, study, health or general wellbeing. The outcome of casino games is based on chance, and no strategy can guarantee a win. Previous results do not influence future results, and a losing run does not mean that a win is due.

Before opening a game, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. Never use money set aside for rent, household bills, food, education, loan repayments or other essential expenses. You should also avoid gambling with borrowed money, credit intended for other purposes or money needed by someone else.

  • Set a spending limit before you start and stop when you reach it.
  • Set a time limit and take regular breaks away from the screen.
  • Keep track of deposits, bets and losses rather than relying on memory.
  • Do not chase losses by increasing bets or continuing to play.
  • Do not gamble when you are upset, stressed, tired, bored or under the influence of alcohol or drugs.
  • Do not view gambling as a source of income or a way to resolve financial difficulties.
  • Keep your account details private and do not allow another person to gamble through your account.
  • Balance gambling with other activities, interests and responsibilities.

It can help to discuss your limits with a trusted person. An honest conversation with a partner, family member or friend may make it easier to remain accountable and recognise changes in your behaviour. If gambling no longer feels like a choice, or if you feel unable to stop, seek support as soon as possible.

Tools to help you stay in control

Depending on the features available on your account, responsible gaming controls may help you manage your activity. These controls can include deposit limits, loss limits, wagering limits, session reminders, reality checks, time limits and temporary or longer-term account breaks. The available options and how they operate may vary, so review the information shown in your account and consider which controls are suitable for you.

Deposit and spending limits

A deposit limit can restrict the amount added to your account during a selected period. Choose an amount before you play that reflects your personal entertainment budget. A limit should be realistic and should not be increased simply because you have lost money or want to continue playing. If a limit is reduced, a delay may apply before the new restriction takes effect. Check the relevant account information for the applicable process.

Time-outs and self-exclusion

A time-out can provide a short break from gambling. Self-exclusion is a stronger measure that restricts access for a selected period or, where available, for an ongoing period. Consider using a break if you are gambling more often than planned, spending more than intended or finding it difficult to stop. During a self-exclusion period, do not attempt to create another account or use another person's account.

If you want to use an account control, review the responsible gaming settings or support options available through the website. If you are unsure which option to choose, ask the support team for general guidance. Account controls are not a substitute for professional help, but they can be an important practical step.

Recognising signs of gambling harm

Gambling harm can develop gradually, and people may not always recognise the signs at first. A problem is not defined only by the amount of money lost. The effect on your thoughts, behaviour, relationships, responsibilities and wellbeing is also important. Consider taking action if any of the following statements apply to you.

  • You spend more time or money gambling than you intended.
  • You repeatedly try to cut back or stop but cannot do so.
  • You chase losses or believe a large win will solve your problems.
  • You hide or minimise your gambling from family, friends or colleagues.
  • You borrow money, sell possessions or miss payments to continue gambling.
  • You feel restless, irritable or anxious when you try to stop.
  • You think about gambling throughout the day or neglect other activities.
  • Gambling affects your work, study, sleep, relationships or physical health.
  • You gamble to escape stress, sadness, loneliness or other difficult feelings.
  • You feel guilt, shame, hopelessness or distress because of your gambling.

If you recognise these signs, stop gambling and consider using a time-out or self-exclusion option. Speak with someone you trust and seek help from a qualified gambling support service in Australia. Free or confidential support may be available through national, state or territory services. A medical professional, counsellor or financial counsellor can also help you make a plan.

If gambling is contributing to thoughts of self-harm or you feel that you may be in immediate danger, contact emergency services in Australia or seek urgent help from a health professional. Your safety is more important than any account, balance or gambling activity.

Our approach and your responsibilities

Spinago Casino aims to provide clear information about gambling risks and encourage players to make informed decisions. We may provide access to account tools, account reviews, activity information or other responsible gaming measures where available. We may also take steps to protect players, including asking questions about account activity or applying restrictions where required by applicable rules and procedures.

Responsible gaming is a shared responsibility. You must provide accurate information when requested, keep your account secure, follow the applicable terms and conditions and use the available controls honestly. You should only use the service if you meet the applicable legal age and eligibility requirements. Do not allow children or other unauthorised people to access your account or use gambling services.

We do not guarantee that limits or reminders will prevent all gambling harm. A player may still choose to gamble within an account balance or through other services. For that reason, account controls should be combined with personal boundaries, support from trusted people and professional assistance when needed.

Need help now?

If you are concerned about your gambling, take a break and seek independent support in Australia. Search for a recognised gambling help service in your state or territory, speak with your doctor or contact a qualified counsellor. You can also review the responsible gaming information and account options available on Spinago Casino. Asking for help early is a positive and practical step.